Jonny Chambers on Nostr: To expand on my issue some, if it helps you or anyone else... Topline first - did ...
To expand on my issue some, if it helps you or anyone else...
Topline first - did your payroll provider perhaps change? Or did your address change on one end or the other? Or maybe some other detail? I am not sure what exactly gets compared in an established Direct Deposit connection. I have also used Direct Deposit for a couple of employers - both used ADP. Not had an issue.
Anyway, what happened me...
I setup a new bank account connection through on the Strike App "Payment Methods" (i.e. Plaid), and in that bank account, I had a slightly different address line 1 versus what I had in Strike; I had used the name of my neighborhood in my bank account. When Strike picked this up (don't know if an alert came from Plaid or from Strike) my account got automatically locked, and my recurring BTC purchase was halted too.
When I contacted Strike support, I was asked if my neighborhood name was a business name, and then I had to prove that it was not - I sent a Google Street View pic of my neighborhood name, as well as a bank statement with my account number on it. I also changed my address in the bank account since this was what triggered the lock.
Strike support was able to take this info, and manually unlock my account. I was instructed to try and re-establish the account connection through Plaid. Apparently it takes some time for my changed address to take effect because my account got locked again, but Strike support continued to work with me through my initial ticket to manually unlock my account. I was then able to delete and recreate my recurring BTC purchase.
I got an initial reply from Strike in just over 2 hours. The issue was resolved within 18 hours.
A few things would be helpful, having gone through this:
1. Better UI notifications on what the issue is - I had to contact support to find out - the message about the lock in the UI is a little generic.
2. Better documentation on connecting external accounts - i.e. details on each end must match.
3. Better UI notifications on the recurring purchase being halted. I only found out that it was because I happened to look at it.
4. An option to restart the recurring purchase - either automatically, or with a button click upon resolving the blocking issue.
Topline first - did your payroll provider perhaps change? Or did your address change on one end or the other? Or maybe some other detail? I am not sure what exactly gets compared in an established Direct Deposit connection. I have also used Direct Deposit for a couple of employers - both used ADP. Not had an issue.
Anyway, what happened me...
I setup a new bank account connection through on the Strike App "Payment Methods" (i.e. Plaid), and in that bank account, I had a slightly different address line 1 versus what I had in Strike; I had used the name of my neighborhood in my bank account. When Strike picked this up (don't know if an alert came from Plaid or from Strike) my account got automatically locked, and my recurring BTC purchase was halted too.
When I contacted Strike support, I was asked if my neighborhood name was a business name, and then I had to prove that it was not - I sent a Google Street View pic of my neighborhood name, as well as a bank statement with my account number on it. I also changed my address in the bank account since this was what triggered the lock.
Strike support was able to take this info, and manually unlock my account. I was instructed to try and re-establish the account connection through Plaid. Apparently it takes some time for my changed address to take effect because my account got locked again, but Strike support continued to work with me through my initial ticket to manually unlock my account. I was then able to delete and recreate my recurring BTC purchase.
I got an initial reply from Strike in just over 2 hours. The issue was resolved within 18 hours.
A few things would be helpful, having gone through this:
1. Better UI notifications on what the issue is - I had to contact support to find out - the message about the lock in the UI is a little generic.
2. Better documentation on connecting external accounts - i.e. details on each end must match.
3. Better UI notifications on the recurring purchase being halted. I only found out that it was because I happened to look at it.
4. An option to restart the recurring purchase - either automatically, or with a button click upon resolving the blocking issue.