Frank Skornia on Nostr: npub13vvfm…a0sze A habit I have when I'm called in to help someone in the middle of ...

npub13vvfm5djl3y7y8rjnyw2wg4qyjx6hnkc44cn0rdw06agwc8kktvq8a0sze (npub13vv…0sze) A habit I have when I'm called in to help someone in the middle of a tech issue is to highlight what they have done correctly to that point and then gently indicate what may have started their confusion or point out it is a problem with the tech, not them.
I feel it is like learning math in school, people are more competent than they believe, but they hit obstacles and don't have guidance past them, and it becomes frustrating.