Jason Bennett-Brown on Nostr: nprofile1q…hey0w this matches up to my personal experience with _some_ online ...
nprofile1qy2hwumn8ghj7un9d3shjtnddaehgu3wwp6kyqpqgwlqt9q4ltsgfpjdjmdpkcywjs6npglatnt39kq4dwh7vh0u9a3svhey0w (nprofile…ey0w) this matches up to my personal experience with _some_ online companies, but not all. Yet.
It is definitely more difficult these days to find a human to respond, except if you're a B2B "Enterprise" customer.
If you're an individual, end-user - a freebo - Well, you're screwed and you can churn and they don't care. If you pay a premium rate for Enterprise Support, though, you can often get a human within a few minutes.
Money talks, as ever.
I have a side hussle which absolutely prides itself on customers being able to reach a human. I do a few hours a week for that, but the very small customer service team are full time and on-call. Small businesses can absolutely use it as a differentiator.
Big entrenched companies with a free or ad supported tier though? Meh. No help for you.
It is definitely more difficult these days to find a human to respond, except if you're a B2B "Enterprise" customer.
If you're an individual, end-user - a freebo - Well, you're screwed and you can churn and they don't care. If you pay a premium rate for Enterprise Support, though, you can often get a human within a few minutes.
Money talks, as ever.
I have a side hussle which absolutely prides itself on customers being able to reach a human. I do a few hours a week for that, but the very small customer service team are full time and on-call. Small businesses can absolutely use it as a differentiator.
Big entrenched companies with a free or ad supported tier though? Meh. No help for you.