Dr Tim Nicholls on Nostr: A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken ...
A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.
A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I'm stunned. Happy, impressed, grateful and stunned.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.
A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I'm stunned. Happy, impressed, grateful and stunned.