New blog post on user support frustration, its causes, and how we could build the ...

Sumana Harihareswara /

npub1xjl…c7wu

2023-08-23 01:09:52

New blog post on user support frustration, its causes, and how we could build the "infrastructure of equanimity" in #opensource, including ideas for potential cross-project tools & practices.

https://www.harihareswara.net/posts/2023/user-support-equanimity-potential-cross-project-tools-practices-open-source/

Shout-outs to npub1yjrdcpydnnq2j5snzf7mygrlj06slcl4zm6qm2kwazp3qresqu7qjz5uw5 (npub1yjr…5uw5), Heidi Waterhouse, npub1f9uksppl8df9c4d662g8tzku8au9mw9wnjcdylfrx87x909e7pzspam3s0 (npub1f9u…m3s0), npub133n9rzxuvn9v5myqwprt7w02xp0n8mr457dkn5sa2xy47fc5qlfsyzrvxd (npub133n…rvxd), Nicole Harris, npub19gw7ak20ccz62c65jpd0x3lthdrrdsswqhrh8gc6p0kzmw76ptvs9x3jej (npub19gw…3jej), + npub1rkx953wzc3c6jz2s5jrevleumc7ev6weuunlhxv84s6phjw822aqz5s0t8 (npub1rkx…s0t8) for work & conversations that I built on in this piece.

#maintainer #maintainership #FLOSS #UX #UserExperience #sustainability #ProjectManagement #Python #PythonPackaging #burnout

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npub1xjllayz505ykfz0j5770rawqgm52vag2lszmuz5qd62g6wc4t2zq4lc7wu

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Published at

2023-08-23 01:09:52

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