The Duke of Fall :d6: on Nostr: Me: “We are having a problem with feature Y on device X. We have performed steps A ...
Me: “We are having a problem with feature Y on device X. We have performed steps A through F as advised by the knowledge base. These are our observations. Please advise.”
Support: “Hi, we understand you're having a problem with device X as regards feature Y. Here is some copy pasta from the same knowledge base page with the steps you said you already performed. Please let us know if this helps!”
Me: 🤨
Support: “Hi, we understand you're having a problem with device X as regards feature Y. Here is some copy pasta from the same knowledge base page with the steps you said you already performed. Please let us know if this helps!”
Me: 🤨