Stephen Foskett on Nostr: I just called E*Trade with an account question. Is this weird? Them: “I just need ...

I just called E*Trade with an account question. Is this weird?

Them: “I just need your formal name to get started”
Me: “Was that a question?”
Them: “Yes, please give your formal name”
Me: "My what?”
Them: “Your formal name"
Me: “... my what name? What does that mean?”
Them: “Your formal name"
Me: “Ok I don't know what a formal name is but here's my name…”

Is “formal name" a thing people are aware of?