Patricia Aas on Nostr: This is interesting (I’m still linking to tech, I guess I can’t turn it off), ...
This is interesting (I’m still linking to tech, I guess I can’t turn it off), because it reminds me of one my of top 10 favorite lectures at university.
A guy came in (from industry, no recollection of name or affiliation) and talked about a project that had utterly failed. The system was some sort of public sector case management system. They had spent 10 years building it. They had (I assume) built it to spec. This was early 2000s so this was “normal” then. And when it was “finished” they had rolled it out to the users.
And they hated it.
Refused to use it.
And kept on using some previous system with homemade addon processes.
It was a complete shock.
Absolute bewilderment.
The fascinating bit was that they ended up sending the devs out to all of the user offices to sit with the users and make what they needed and it was an unmitigated success.
Remember this was pre agile movement.
I asked him if they would’ve been allowed to do this before the previous disaster and he was convinced that it would’ve been impossible.
A guy came in (from industry, no recollection of name or affiliation) and talked about a project that had utterly failed. The system was some sort of public sector case management system. They had spent 10 years building it. They had (I assume) built it to spec. This was early 2000s so this was “normal” then. And when it was “finished” they had rolled it out to the users.
And they hated it.
Refused to use it.
And kept on using some previous system with homemade addon processes.
It was a complete shock.
Absolute bewilderment.
The fascinating bit was that they ended up sending the devs out to all of the user offices to sit with the users and make what they needed and it was an unmitigated success.
Remember this was pre agile movement.
I asked him if they would’ve been allowed to do this before the previous disaster and he was convinced that it would’ve been impossible.