Robert Kingett on Nostr: Had an instance where I was denied an Uber ride because of my white cane. Lyft too! I ...

Had an instance where I was denied an Uber ride because of my white cane. Lyft too! I eventually had to use UZURV to get me home. For those not in the know, UZURV is an on demand ride share specifically designed for Disabled people and my city covers the costs of these rides via the Paratransit partnerships with UZURV. I had booked a ride to go from the library to my home. Each time, on each service, the driver pulled up just enough to see me, see my cane, then pull away. Both apps said my trips were canceled. I logged the incident and complained to both Uber and Lyft. I got ride credits from Lyft, which tells me they are well aware this is happening and have some internal mechanism to deal with things like this, which tells me they aren't doing enough. They are doing enough just to make the problem go away. Radio silence from Uber. Not every state has a Paratransit partnership with UZURV and I don't know about other countries, but I think UZURV is a United States only thing. These tech companies need to be held accountable. This has got to end, and not with just giving a user Lyft credits and told to essentially go away. #Uber #Lyft #RightToRide