PhoneBoy of The Lotus Effect on Nostr: Went into my local AT&T store to pay off a device and cancel the associated line. The ...

Went into my local AT&T store to pay off a device and cancel the associated line. The store was happy to take my money to pay off the device but told me I had to *call* to cancel service because they no longer had the ability to do so.

Tried to cancel the service online..same thing.

Meanwhile, after waiting a half hour on hold and listening to the upsell pitch...I finally was able to get it done.

Companies sure don't make it easy to discontinue service.