Jon Udell on Nostr: The nightmare of self-service has reached the point where I'll try a phone call first ...
The nightmare of self-service has reached the point where I'll try a phone call first in order to avoid another infuriating encounter with a website.
Surprisingly often, I reach a human who is pleasant and helpful. Let's employ more of them. AI can and should assist, but we need to rehumanize customer service. Companies that do will earn my business.
#CustomerService #TechDisservice https://appdot.net/@jgordon/110826817370616225
Surprisingly often, I reach a human who is pleasant and helpful. Let's employ more of them. AI can and should assist, but we need to rehumanize customer service. Companies that do will earn my business.
#CustomerService #TechDisservice https://appdot.net/@jgordon/110826817370616225