Jessica Anwyn on Nostr: #ChaseBank do better! If a customer writes you requesting a name change on their ...
#ChaseBank do better!
If a customer writes you requesting a name change on their account, provides a legal court order dictating said name change, it is common courtesy to use that name in your subsequent correspondence rather than the prior name.
This can be a triggering situation for many #Trans and #LGBTQ people. You should be aware of the hurt you may be causing your customers through your carelessness.
I expected more from an institution like Chase. Do better!
If a customer writes you requesting a name change on their account, provides a legal court order dictating said name change, it is common courtesy to use that name in your subsequent correspondence rather than the prior name.
This can be a triggering situation for many #Trans and #LGBTQ people. You should be aware of the hurt you may be causing your customers through your carelessness.
I expected more from an institution like Chase. Do better!