Stefano Marinelli on Nostr: This morning, my client managed to solve the issue with the runaway fans on the HP ...
This morning, my client managed to solve the issue with the runaway fans on the HP server.
To keep it short: after yet another request to install Ubuntu with a RedHat-compatible kernel (!!!), the client escalated the issue to a higher level. It was denied because they "hadn't followed the lower-level instructions."
They waited for the ticket to close by itself (3 days), then opened a new one. This time, the person who responded was (more) competent. I didn't read the exchanges, but in short, some machines from this series had a different sensor, and for some reason, at certain temperatures, it doesn't provide reliable results. For these machines, there's a specific firmware that needs to be installed via iLO, which they provided. After installing the firmware, everything was resolved.
I'm glad it got fixed, but I'm left with a bitter taste.
#HP #HPE #Server #IT #SysAdmin #Linux #Support
To keep it short: after yet another request to install Ubuntu with a RedHat-compatible kernel (!!!), the client escalated the issue to a higher level. It was denied because they "hadn't followed the lower-level instructions."
They waited for the ticket to close by itself (3 days), then opened a new one. This time, the person who responded was (more) competent. I didn't read the exchanges, but in short, some machines from this series had a different sensor, and for some reason, at certain temperatures, it doesn't provide reliable results. For these machines, there's a specific firmware that needs to be installed via iLO, which they provided. After installing the firmware, everything was resolved.
I'm glad it got fixed, but I'm left with a bitter taste.
#HP #HPE #Server #IT #SysAdmin #Linux #Support