KCCattleCompany on Nostr: We've been thinking a bit on how we contribute to Nostr. What feels right is to share ...
We've been thinking a bit on how we contribute to Nostr.
What feels right is to share how we're building KC out with our Bitcoin forward strategy.
It's kind of a nod of gratitude to open source.
We also are proud to say we're all students of Bitcoin still and while we couldn't be more excited to be processing more than $7k worth of Bitcoin transactions which we did last week, there's clearly some room for improvement on the experience.
We want to take this approach with Nostr as well because we were reinforced by this idea yesterday while we were doing customer support over Nostr DMs with someone who paid in Bitcoin. And it reinforced our hypothesis that we need to be great at customer support here if we want to prioritize Bitcoiners and Bitcoin transactions.
SHOCKER: Bitcoiners are fucking awesome to us, kind, patient and helpful.
In this particular case, we were able to figure out that there was a delay in an onchain payment because strike still hadn't broadcasted the payment.
SHOCKER: Bitcoin is fucking awesome for tracking payments for customer support too.
We're being very progressive and moving very fast with our strategy that Bitcoin is part of the solution for our company but to also fix the beef industry.
(Let's save that for another post)
From past experiences running different high growth companies, we know we have to move insanely fast which means we're going to have some tradeoffs specifically when we try or test new 3rd party apps and are still students ourselves especially within an e-commerce setting. We're also seeing so much encouragement that this strategy will pay off from companies like Zaprite. Parker is doing text message support for us for things happening on strike's side. Zaprite is pretty fucking dialed already and you couldn't ask for better founders there with this kind of conviction.
What's also been great to realize is that customer support with Bitcoiners is very fun and much different than anything else we've ever seen in customer support. It's an investigation in tandem for answers. Some of the Bitcoiners transacting are just testing to learn and be better sponges. We get to ask them things like their opinions on the best ways to explain to the next customer what is happening. They're helping us to be able to be great communicators about what is going on as we expect newer Bitcoiners to rely on us to explain aspects of Bitcoin to them unrelated to a KC transaction. We feel comfortable saying, "I don't know" to them and they're happy to learn with us.
We expect to be able to differentiate on our customer support for Bitcoiners which means we have to be honest and do the work. WE don't have many playbooks or companies to look at for guidance either. We made a bet knowing this but also knowing that this is where we need to invest. It feels like we have some cheat codes with Bitcoiners helping us get to that goal.
Someone asked our customer support agent yesterday about submarine swaps for example.
Still have no fucking clue how to explain that. But we know we will have to be good at explaining that.
Saylor sells stock for Bitcoin. We sell steaks that we can't create from a board approval. If we plan to one day be Bitcoin only for steaks then we know the quality of customer support that we need to have for Bitcoiners. And we know we need as much feedback, help and practice as possible to meet that standard.
Keep it coming.
What feels right is to share how we're building KC out with our Bitcoin forward strategy.
It's kind of a nod of gratitude to open source.
We also are proud to say we're all students of Bitcoin still and while we couldn't be more excited to be processing more than $7k worth of Bitcoin transactions which we did last week, there's clearly some room for improvement on the experience.
We want to take this approach with Nostr as well because we were reinforced by this idea yesterday while we were doing customer support over Nostr DMs with someone who paid in Bitcoin. And it reinforced our hypothesis that we need to be great at customer support here if we want to prioritize Bitcoiners and Bitcoin transactions.
SHOCKER: Bitcoiners are fucking awesome to us, kind, patient and helpful.
In this particular case, we were able to figure out that there was a delay in an onchain payment because strike still hadn't broadcasted the payment.
SHOCKER: Bitcoin is fucking awesome for tracking payments for customer support too.
We're being very progressive and moving very fast with our strategy that Bitcoin is part of the solution for our company but to also fix the beef industry.
(Let's save that for another post)
From past experiences running different high growth companies, we know we have to move insanely fast which means we're going to have some tradeoffs specifically when we try or test new 3rd party apps and are still students ourselves especially within an e-commerce setting. We're also seeing so much encouragement that this strategy will pay off from companies like Zaprite. Parker is doing text message support for us for things happening on strike's side. Zaprite is pretty fucking dialed already and you couldn't ask for better founders there with this kind of conviction.
What's also been great to realize is that customer support with Bitcoiners is very fun and much different than anything else we've ever seen in customer support. It's an investigation in tandem for answers. Some of the Bitcoiners transacting are just testing to learn and be better sponges. We get to ask them things like their opinions on the best ways to explain to the next customer what is happening. They're helping us to be able to be great communicators about what is going on as we expect newer Bitcoiners to rely on us to explain aspects of Bitcoin to them unrelated to a KC transaction. We feel comfortable saying, "I don't know" to them and they're happy to learn with us.
We expect to be able to differentiate on our customer support for Bitcoiners which means we have to be honest and do the work. WE don't have many playbooks or companies to look at for guidance either. We made a bet knowing this but also knowing that this is where we need to invest. It feels like we have some cheat codes with Bitcoiners helping us get to that goal.
Someone asked our customer support agent yesterday about submarine swaps for example.
Still have no fucking clue how to explain that. But we know we will have to be good at explaining that.
Saylor sells stock for Bitcoin. We sell steaks that we can't create from a board approval. If we plan to one day be Bitcoin only for steaks then we know the quality of customer support that we need to have for Bitcoiners. And we know we need as much feedback, help and practice as possible to meet that standard.
Keep it coming.