SnoopJ :python_logo:🫠on Nostr: It's incredible how different of an experience #Amtrak is compared to flying. I just ...
It's incredible how different of an experience #Amtrak is compared to flying.
I just made an adjustment to my itinerary that I couldn't make on the web interface, so I called them. The automated system didn't quite work (couldn't understand my spoken reservation ID), but it dumped me into the agent queue quickly enough, and I was speaking to a human being in 2 minutes. They made the change I wanted and I was off the phone in 10 minutes total.
I just made an adjustment to my itinerary that I couldn't make on the web interface, so I called them. The automated system didn't quite work (couldn't understand my spoken reservation ID), but it dumped me into the agent queue quickly enough, and I was speaking to a human being in 2 minutes. They made the change I wanted and I was off the phone in 10 minutes total.