Alex Rosenberg on Nostr: ProFlowers (bought up and ruined by FTD) just delivered the wrong (much cheaper and ...
ProFlowers (bought up and ruined by FTD) just delivered the wrong (much cheaper and crappier) bouquet.
Did the same in 2022. Then CEO Charlie Cole I'd met before, so he made it right eventually.
Last month, Costco's floral service goofed up a delivery sent my by father-in-law. They also did the redelivery wrong.
Redelivered flowers is the wrong customer service experience. Customers are entrusting you with representing them in your relationships from birth, through courtship, and death.
Did the same in 2022. Then CEO Charlie Cole I'd met before, so he made it right eventually.
Last month, Costco's floral service goofed up a delivery sent my by father-in-law. They also did the redelivery wrong.
Redelivered flowers is the wrong customer service experience. Customers are entrusting you with representing them in your relationships from birth, through courtship, and death.