The Register on Nostr: FCC: T-Mobile US unit gave blind customer the runaround in massive tech support fail ...

FCC: T-Mobile US unit gave blind customer the runaround in massive tech support fail

Assurance Wireless must sort out accessibility after handing customer a phone without a screen reader In January 2021, Kenneth Geaniton, a blind consumer who subscribed to the Lifeline service provided by T-Mobile US offshoot Assurance Wireless, found he couldn't access the service after his featur…
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