New feature enables companies to improve customer service through WhatsApp
AlEtihad (nprofile…yefn)
The new feature allows companies to link their WhatsApp application to artificial intelligence tools through a QR code scan, enabling the use of artificial intelligence to manage customer conversations efficiently, especially outside of regular working hours. This technology enables artificial intelligence to provide immediate responses to customer inquiries, including providing product information, suggesting suitable options, updating prices, and clarifying product availability. The goal is to improve the digital shopping experience while maintaining seamless communication. In cases requiring human intervention, the artificial intelligence is paused to allow direct communication with company representatives. To ensure transparency, companies inform their customers that automated responses are generated by artificial intelligence, not employees. Meta is also launching new artificial intelligence tools for companies, continuous development, and multi-account support. Although the benefits are clear, some responses may not be accurate in the early stages, providing companies with an opportunity to send feedback to improve service performance over time. Additionally, companies can now link their personal WhatsApp accounts to business accounts and manage both accounts from a single platform. This feature also allows for the transfer of up to six months of conversation history, excluding group chats. Meta's smart assistant and integration with ChatGPT are another step forward, allowing Meta to test a feature that enables sending inquiries to its AI-powered assistant Meta AI for additional information. Users can also communicate directly with ChatGPT through WhatsApp, thanks to a collaboration between Meta and OpenAI. These developments are part of Meta's strategy to integrate artificial intelligence into its various platforms, contributing to improving the customer experience and increasing communication efficiency between companies and the public.
https://www.aletihad.ae/news/%D8%AF%D9%86%D9%8A%D8%A7/4540089/%D9%85%D9%8A%D8%B2%D8%A9-%D8%AC%D8%AF%D9%8A%D8%AF%D8%A9-%D8%AA%D9%85%D9%83%D9%86-%D8%A7%D9%84%D8%B4%D8%B1%D9%83%D8%A7%D8%AA-%D9%85%D9%86-%D8%AA%D8%AD%D8%B3%D9%8A%D9%86-%D8%AE%D8%AF%D9%85%D8%A9-%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1-%D8%B9%D8%A8%D8%B1-%D9%88%D8%A7%D8%AA%D8%B3%D8%A7%D8%A8
The new feature allows companies to link their WhatsApp application to artificial intelligence tools through a QR code scan, enabling the use of artificial intelligence to manage customer conversations efficiently, especially outside of regular working hours. This technology enables artificial intelligence to provide immediate responses to customer inquiries, including providing product information, suggesting suitable options, updating prices, and clarifying product availability. The goal is to improve the digital shopping experience while maintaining seamless communication. In cases requiring human intervention, the artificial intelligence is paused to allow direct communication with company representatives. To ensure transparency, companies inform their customers that automated responses are generated by artificial intelligence, not employees. Meta is also launching new artificial intelligence tools for companies, continuous development, and multi-account support. Although the benefits are clear, some responses may not be accurate in the early stages, providing companies with an opportunity to send feedback to improve service performance over time. Additionally, companies can now link their personal WhatsApp accounts to business accounts and manage both accounts from a single platform. This feature also allows for the transfer of up to six months of conversation history, excluding group chats. Meta's smart assistant and integration with ChatGPT are another step forward, allowing Meta to test a feature that enables sending inquiries to its AI-powered assistant Meta AI for additional information. Users can also communicate directly with ChatGPT through WhatsApp, thanks to a collaboration between Meta and OpenAI. These developments are part of Meta's strategy to integrate artificial intelligence into its various platforms, contributing to improving the customer experience and increasing communication efficiency between companies and the public.
https://www.aletihad.ae/news/%D8%AF%D9%86%D9%8A%D8%A7/4540089/%D9%85%D9%8A%D8%B2%D8%A9-%D8%AC%D8%AF%D9%8A%D8%AF%D8%A9-%D8%AA%D9%85%D9%83%D9%86-%D8%A7%D9%84%D8%B4%D8%B1%D9%83%D8%A7%D8%AA-%D9%85%D9%86-%D8%AA%D8%AD%D8%B3%D9%8A%D9%86-%D8%AE%D8%AF%D9%85%D8%A9-%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1-%D8%B9%D8%A8%D8%B1-%D9%88%D8%A7%D8%AA%D8%B3%D8%A7%D8%A8