xmrk ₿ ⚡️ on Nostr: My bank - Abanca in Spain - felt the need to remind me to not trust the banks. It is ...
My bank - Abanca in Spain - felt the need to remind me to not trust the banks. It is just slight inconvenience for now, but could have easily been a major headache in just slightly worse circumstances.
Details: My internet banking access was blocked immediately after I tried sending HalCash to my own mobile phone number. (HalCash is a system which send you a code by SMS to withdraw cash at ATM, using that code and no card needed.) The same mobile phone number which I use for "second" factor authentication. Schroedinger's security - my phone number is safe to authenticate 1000 euros bank transfer, and at the safe time totally unsafe, so a mere *attempt* to send HalCash to that number justifies the drastic measure of cutting my access. Note that to withdraw the money by HalCash, one needs a code received by SMS, and a one-time password set by the sender. So my phone number (or ability to receive SMS on that number) is only one of two factors in both cases (bank transfer and HalCash), yet they treat those cases totally differently.
Made various attempts to call them. The automaton tells me to tell or dial my identification number. Dial? Very funny, because as a foreigner, I have a letter in my identification "number" (NIE), how do I dial that? Anyway, computer says no, it does not understand - even when I dial just the digits of my id number. Why inform me that it cannot be solved by the automaton and that I need to speak to human, when they can make me try again and waste my time? I thought that John Cleese's "How to irritate people" was a comedy, not a guide.
Speaking to a human, he just told me that he opened an incident and that they will call back. This was yesterday and still received no call as of 16:00 today. Maybe because the made a spam call about a year ago and I marked their phone number as spam.
To be fair, my debit card works fine, both payments and withdrawals, so not going to die of hunger because of this. Just hugely complicates my buying of Bitcoin.
Details: My internet banking access was blocked immediately after I tried sending HalCash to my own mobile phone number. (HalCash is a system which send you a code by SMS to withdraw cash at ATM, using that code and no card needed.) The same mobile phone number which I use for "second" factor authentication. Schroedinger's security - my phone number is safe to authenticate 1000 euros bank transfer, and at the safe time totally unsafe, so a mere *attempt* to send HalCash to that number justifies the drastic measure of cutting my access. Note that to withdraw the money by HalCash, one needs a code received by SMS, and a one-time password set by the sender. So my phone number (or ability to receive SMS on that number) is only one of two factors in both cases (bank transfer and HalCash), yet they treat those cases totally differently.
Made various attempts to call them. The automaton tells me to tell or dial my identification number. Dial? Very funny, because as a foreigner, I have a letter in my identification "number" (NIE), how do I dial that? Anyway, computer says no, it does not understand - even when I dial just the digits of my id number. Why inform me that it cannot be solved by the automaton and that I need to speak to human, when they can make me try again and waste my time? I thought that John Cleese's "How to irritate people" was a comedy, not a guide.
Speaking to a human, he just told me that he opened an incident and that they will call back. This was yesterday and still received no call as of 16:00 today. Maybe because the made a spam call about a year ago and I marked their phone number as spam.
To be fair, my debit card works fine, both payments and withdrawals, so not going to die of hunger because of this. Just hugely complicates my buying of Bitcoin.