colterreed on Nostr: Stop using do-not-reply addresses (text and email) to contact your customers. Set it ...
Stop using do-not-reply addresses (text and email) to contact your customers. Set it up so that replies go at least to your customer service team. If your message is important enough to request your customer’s attention, they are important enough for you to hear from them.
So many businesses get this wrong, even really good ones. If communication isn’t two-way, you’re sending an unfortunate message about how important your customers really are to you.
Email addresses, SMS short codes, even automated phone calls can be configured so the customer just needs to reply. “This address is unmonitored” is little more than business jargon saying “we don’t want your problems, just your money”.
So many businesses get this wrong, even really good ones. If communication isn’t two-way, you’re sending an unfortunate message about how important your customers really are to you.
Email addresses, SMS short codes, even automated phone calls can be configured so the customer just needs to reply. “This address is unmonitored” is little more than business jargon saying “we don’t want your problems, just your money”.