Simon Elvery on Nostr: > Air Canada essentially argued that "the chatbot is a separate legal entity that is ...

> Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions.”

Bahahahaha!!!

You probably should never use generative AI for a lot of things, and anything customer facing is high up on that list.
https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/