Dare Obasanjo on Nostr: Shopify is laying off customer service employees and replacing them with AI and ...

Shopify is laying off customer service employees and replacing them with AI and cheaper contract workers.

I expect this model to apply to all white collar jobs including tech jobs. AI won’t replace people wholesale, instead it allows you to reduce your staff down people who correct AI errors and are called in when it’s more than a routine task. https://thedeepdive.ca/shopify-employee-breaks-nda-to-reveal-firm-quietly-replacing-laid-off-workers-with-ai/