TheHobbitHooWas on Nostr: Oh my goodness, this is so true. One of the challenges that small ecommerce ...
Oh my goodness, this is so true.
One of the challenges that small ecommerce businesses often face is exactly this problem. If the business owner gets 5 phone calls a month asking "can I get that in blue?", they think "We're not making it clear enough that we offer blue!" and want their website changed. When they should be asking the callers "Do you see red, white, and green? Then why don't you see blue?" - because 95% of the time it's a lazy caller, not a problem website. I know this from firsthand experience working with owners and with customers.
In other words, the old adage of "the squeaky wheel gets the grease" is absolutely true, ESPECIALLY among less data-driven/objectively-driven decision makers.
One of the challenges that small ecommerce businesses often face is exactly this problem. If the business owner gets 5 phone calls a month asking "can I get that in blue?", they think "We're not making it clear enough that we offer blue!" and want their website changed. When they should be asking the callers "Do you see red, white, and green? Then why don't you see blue?" - because 95% of the time it's a lazy caller, not a problem website. I know this from firsthand experience working with owners and with customers.
In other words, the old adage of "the squeaky wheel gets the grease" is absolutely true, ESPECIALLY among less data-driven/objectively-driven decision makers.
quoting nevent1q…zwffSuzu (nprofile…cc36) Companies need to stop thinking that a loud group of whiny faggots somehow represent their actual customers.