Kerfuffle on Nostr: Unless the chat option on your website is either manned by a well-trained human ...
Unless the chat option on your website is either manned by a well-trained human customer support employee or an AI capable of producing a better experience than a MUD in the 90s, don't bother with adding it to your website.
Just add a phone number, email address, contact form and/or properly curated FAQ page.
#ai #ux
Published at
2024-01-20 12:58:00Event JSON
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