BitcoinBrabant on Nostr: Let’s address a claim directly. Someone sends an email, stating they can get ...

Let’s address a claim directly. Someone sends an email, stating they can get products from your website at a cheaper price elsewhere. We say that is ok. The person insists on getting a certain order with specific details in the package. Quite some emails were sent up and down. The order was made for a very specific number of products.
The day after DHL confirmed delivery we received an email: the package never arrived. So we started the process on both sides with DHL. We received confirmation from the delivery guy and DHL that the package was delivered.
Directly the customer starts to threat with a lawyer and killing our webshop via ACM and Webwinkelkeur if we don’t deliver the package (again) or give the money back. Letters were directly being sent by a lawyer.
As we now have received double confirmation from DHL, we simply can’t do this. Otherwise we have to give the money back or resend the package for every person that claims a package did not arrive while it did…
So now a new x account has been created in October, this account below.
Today we started to receive emails from webwinkelkeur, suppliers (where we have years long relationships with) and other people that they are receiving emails and messages that we are “breaking the law”. Our lawyer simply asked us to not respond, because we are not. But now that we are starting to receive negative reviews and seeing these online posts from a fresh account we’re starting to get worried about the intentions of this “person”.
Does the bitcoin community have further advise on this?