Josh Brown on Nostr: Another email with this phrase: “we apologise for any inconvenience”. Don’t ...

Another email with this phrase: “we apologise for any inconvenience”.

Don’t apologize for _any_ inconvenience — just acknowledge that this _is_ inconvenient and say you’re sorry!

(I don’t actually care about my book coming late — I just care about good customer service, and this email missed the mark.)