Wolfie Christl on Nostr: NEW: "Surveillance and Algorithmic Control in the Call Center", a case study on ...
NEW: "Surveillance and Algorithmic Control in the Call Center", a case study on contact center software and automated management.
It explores technologies that are used to monitor, rate, rank and micromanage workers in call centers and similar workplaces:
https://crackedlabs.org/en/data-work/publications/callcenter 
Published at
2023-05-02 11:30:25Event JSON
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