b34k3r on Nostr: I spent 4 hours on the phone to an airline this morning to change a small detail. I ...
I spent 4 hours on the phone to an airline this morning to change a small detail. I was passed between the same team three times until I got someone good who resolved the issue.
My thoughts on service industry post-GPt are…
LLM with api can replace 95% of the people I talked to.
Businesses should keep the one good person I spoke to to deal with the edge cases (everyone in their team probably knows who it is).
All the people not good at their job will likely be good at something. They need to find out what that is. It’s just going to be an unprecedented disruption to labour market until we can get it right. How do we support those affected?
My thoughts on service industry post-GPt are…
LLM with api can replace 95% of the people I talked to.
Businesses should keep the one good person I spoke to to deal with the edge cases (everyone in their team probably knows who it is).
All the people not good at their job will likely be good at something. They need to find out what that is. It’s just going to be an unprecedented disruption to labour market until we can get it right. How do we support those affected?