Phil on Nostr: We had a string of #incidents at work last week. The app would suddenly start slowing ...

We had a string of #incidents at work last week. The app would suddenly start slowing to a crawl before tipping over entirely. We were pretty sure there was a problem at a vendor's end but we weren't sure what else was at play.
Our key engineer spent a lot time digging into what was going on and by the third day had told our other two engineers and brought them into the conversation too.

Our customer support reps were freaking out. What should they tell the customers?? #IncidentManagement