Michael K Johnson on Nostr: npub1yrlmn…58gpm Attached is the error screen I saw. I shared it with them, ...
npub1yrlmnr0y2ch5ycn38j2navyduf5q6tqyd0led3p7xhwmzwcrlsaq558gpm (npub1yrl…8gpm) Attached is the error screen I saw. I shared it with them, explaining that I'd been seeing it often, and that the on-screen buttons did nothing; I had to power cycle the printer. (Though now I realize that I could have tried ssh to the printer and restarting klipper.) I asked whether it was hardware or a software error.
They responded promptly, asked some questions, and shipped out the upgraded parts.
I figure that as an early adopter of this printer (pre-order), it makes sense that I'd run into a few bumps along the way. Support has been generally helpful with printer problems, though they don't know much about Linux, so the software side mostly goes beyond their knowledge.
I do wonder whether folks in their facebook group get more exposure to the engineers. I'm not on facebook, and plan not to be, which makes it hard to find out directly. 😀
They responded promptly, asked some questions, and shipped out the upgraded parts.
I figure that as an early adopter of this printer (pre-order), it makes sense that I'd run into a few bumps along the way. Support has been generally helpful with printer problems, though they don't know much about Linux, so the software side mostly goes beyond their knowledge.
I do wonder whether folks in their facebook group get more exposure to the engineers. I'm not on facebook, and plan not to be, which makes it hard to find out directly. 😀