Mats Holberg on Nostr: UGH. Has to replace my Citi card because of fraud last month, now an alert from Amex. ...

UGH. Has to replace my Citi card because of fraud last month, now an alert from Amex. (Someone clearly trying it out with a low-stakes attempt at a McDonald’s in Maryland.) But a follow-up experience that’s why Amex is my favorite card and the only one I’d most hate to give up.

The Citi follow-up—and I have their most premium card with a huge annual fee—felt dodgy and disorganized. The Amex follow-up felt as incredible and reassuring and service-oriented as a hassle like this can be.