Pseudo Nym on Nostr: Phone trees that tell you the estimated wait time to talk to a human -good. Having ...
Phone trees that tell you the estimated wait time to talk to a human -good.
Having that estimate be 60 minutes, and no option to leave a call back number when your turn comes up, very bad.
As a company, you are telling me you haven't hired enough support personnel, and you don't care about cost shifting the burden onto your customers to wait.
Your support person was competent, but only had authority to refund half of the bullshit fee. So I'll be closing that account. Kthnxbai
Having that estimate be 60 minutes, and no option to leave a call back number when your turn comes up, very bad.
As a company, you are telling me you haven't hired enough support personnel, and you don't care about cost shifting the burden onto your customers to wait.
Your support person was competent, but only had authority to refund half of the bullshit fee. So I'll be closing that account. Kthnxbai