Henrik Jernevad on Nostr: New blog post: Zero support policy (the right way) I like to treat every support ...
New blog post: Zero support policy (the right way)
I like to treat every support issue as bug. As an indication that there is something in my product, documentation, or process that is broken. Otherwise there wouldn’t have been a support issue in the first place.
Is it an impossible goal? Sure. But aiming for it drives real improvement.
https://henko.net/blog/zero-support-policy/
#programming #softwaredevelopment #support
I like to treat every support issue as bug. As an indication that there is something in my product, documentation, or process that is broken. Otherwise there wouldn’t have been a support issue in the first place.
Is it an impossible goal? Sure. But aiming for it drives real improvement.
https://henko.net/blog/zero-support-policy/
#programming #softwaredevelopment #support