ss_croaker on Nostr: "Restaurant Packing Charges" on your Zomato/Swiggy bill is unlawful. Recently a ...
"Restaurant Packing Charges" on your Zomato/Swiggy bill is unlawful.
Recently a consumer court in Gujarat has ruled that fast food chains KFC and Pizza Hut should not charge extra fees for packaging charges from consumers (1)
According to the guidelines by the Department of Consumer Affairs,
"A component is inherent in the provision of the food and beverages ordered by a customer. Pricing of the product, therefore, is expected to cover both the goods and service components."
Basically the price of the product or service is believed to include all operating expenses as well as profit margins in it.
In 2021, a consumer court in Hyderabad had slapped a INR 50,000 fine on a restaurant for the same (2)
Also restaurant packaging charges during takeaway is also illegal (3)
Although it is the restaurant partners who decide the packaging fee and not Zomato/Swiggy, Zomato/Swiggy should remove this option from their platforms.
Sources:
1 - ‘KFC, Pizza Hut to pay packaging fee': Consumer court rules on Zomato customer's plea - https://www.moneycontrol.com/news/trends/kfc-pizza-hut-should-pay-packaging-fee-consumer-court-on-zomato-customers-plea-11126841.html
2- Consumer Court Terms Packing Charges on Online Food Orders as ‘Unfair’, Slaps Rs 50K Fine - https://www.thebetterindia.com/251776/hyderabad-kfc-swiggy-online-order-packing-charges-illegal-district-consumer-rights-court-vijay-gopal-activist-nor41/
3 - No Restaurant Packing charge on takeaway - https://www.casemine.com/judgement/in/5c6f89d64a9326759e39e932
4 - WHAT ARE THE LEGAL CHARGES CHARGED BY THE RESTAURANT? - https://www.writinglaw.com/legal-charges-by-restaurant/
Original Post - https://www.linkedin.com/posts/saurabh-singh3994_restaurant-packing-charges-on-your-zomato-activity-7095625392413143040-fR2l
Date - 11 Aug 2023
Recently a consumer court in Gujarat has ruled that fast food chains KFC and Pizza Hut should not charge extra fees for packaging charges from consumers (1)
According to the guidelines by the Department of Consumer Affairs,
"A component is inherent in the provision of the food and beverages ordered by a customer. Pricing of the product, therefore, is expected to cover both the goods and service components."
Basically the price of the product or service is believed to include all operating expenses as well as profit margins in it.
In 2021, a consumer court in Hyderabad had slapped a INR 50,000 fine on a restaurant for the same (2)
Also restaurant packaging charges during takeaway is also illegal (3)
Although it is the restaurant partners who decide the packaging fee and not Zomato/Swiggy, Zomato/Swiggy should remove this option from their platforms.
Sources:
1 - ‘KFC, Pizza Hut to pay packaging fee': Consumer court rules on Zomato customer's plea - https://www.moneycontrol.com/news/trends/kfc-pizza-hut-should-pay-packaging-fee-consumer-court-on-zomato-customers-plea-11126841.html
2- Consumer Court Terms Packing Charges on Online Food Orders as ‘Unfair’, Slaps Rs 50K Fine - https://www.thebetterindia.com/251776/hyderabad-kfc-swiggy-online-order-packing-charges-illegal-district-consumer-rights-court-vijay-gopal-activist-nor41/
3 - No Restaurant Packing charge on takeaway - https://www.casemine.com/judgement/in/5c6f89d64a9326759e39e932
4 - WHAT ARE THE LEGAL CHARGES CHARGED BY THE RESTAURANT? - https://www.writinglaw.com/legal-charges-by-restaurant/
Original Post - https://www.linkedin.com/posts/saurabh-singh3994_restaurant-packing-charges-on-your-zomato-activity-7095625392413143040-fR2l
Date - 11 Aug 2023