RevK :verified_r: on Nostr: One wonders what people would feel if we said... [devil's advocate] Someone took us ...

One wonders what people would feel if we said...

[devil's advocate]

Someone took us to ADR.
We won, but that still costs us.
We are not allowed to charge the person that did this.
We will charge all customers an extra 5p on their bills next year to cover it.
After all, the money has to come from somewhere.

Would people be happy with that?

I suspect not, but ultimately the cost comes from somewhere - even if not so explicit, it comes from customers ultimately one way or another.