James Gleick on Nostr: Can people knowledgeable about customer service (and "tech support") comment on the ...

Can people knowledgeable about customer service (and "tech support") comment on the following proposition:

There was a time when customers could reach a human being at every company, large and small, by telephone. It could be difficult; it could take days of trying; but there was always a way.

That era has ended. (1/2)