Rob Pegoraro on Nostr: It's good when a company responds quickly and helpfully to a problem with its product ...

It's good when a company responds quickly and helpfully to a problem with its product by fixing it for free. It's not as good when two products in a row have you experiencing the company's support machinery.

http://robpegoraro.com/2024/08/30/a-touchy-situation-with-an-hp-laptop-hopefully-resolved/